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Website Cookie Policy

Last Updated: June 10th, 2025

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What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.

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How We Use Cookies on Our Website

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Essential Cookies (Required)

These cookies are necessary for our website to function properly and cannot be disabled:

  • Website functionality: To ensure proper page loading and navigation

  • Security: To protect against spam, fraud, and malicious activity

  • Form submissions: To process contact forms and demo requests securely

  • Session management: To maintain your browsing session

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Analytics Cookies (Optional)

With your consent, these help us understand how visitors use our website:

  • Traffic analysis: To see which pages are most visited

  • User behavior: To understand how visitors navigate our site

  • Performance monitoring: To identify and fix loading issues

  • Conversion tracking: To measure effectiveness of our content

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Marketing Cookies (Optional)

With your consent, these help us show you relevant information:

  • Interest tracking: To understand which features interest you most

  • Lead generation: To identify potential customers for follow-up

  • Campaign measurement: To see which marketing efforts are effective

  • Retargeting: To show relevant ads on other websites (if applicable)

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Preference Cookies (Optional)

These remember your choices to improve your experience:

  • Language preferences: To display content in your preferred language

  • Regional settings: To show relevant information for your location

  • Accessibility options: To maintain your accessibility preferences

  • Content personalization: To show relevant case studies or features

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Your Cookie Choices

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Cookie Consent Banner

When you first visit our website, you'll see a cookie banner allowing you to:

  • Accept all cookies for the full website experience

  • Reject non-essential cookies and use only essential cookies

  • Customize your preferences by cookie category

  • Learn more about each type of cookie we use

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Managing Your Preferences

You can change your cookie preferences at any time:

  • Cookie Settings: Click the "Cookie Preferences" link in our footer

  • Browser Settings: Adjust cookie settings directly in your browser

  • Clear Cookies: Delete existing cookies through your browser settings

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Types of Data We Collect Through Website Cookies

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  • Technical information: Browser type, device type, screen resolution

  • Usage data: Pages visited, time spent, click patterns

  • Referral information: How you found our website

  • Geographic data: General location (country/region level)

  • Form interactions: Which forms you view or complete

Important: We do not collect any personal health information through website cookies.

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Third-Party Services and Cookies

Our website may use cookies from trusted third-party services:

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Analytics Services

  • Google Analytics: Website traffic and user behavior analysis (with IP anonymization)

  • Hotjar or similar: User experience and heatmap analysis

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Marketing and Sales Tools

  • HubSpot/Salesforce: Lead management and customer relationship tracking

  • LinkedIn/Facebook Pixel: Campaign measurement and retargeting (if applicable)

  • Email marketing platforms: To track email campaign effectiveness

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Technical Services

  • CDN providers: For faster content delivery

  • Security services: For spam and fraud protection

  • Chat widgets: For customer support functionality

All third-party providers must comply with applicable privacy laws and our data protection standards.

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Cookie Retention Periods

  • Essential cookies: Removed when you close your browser or after 24 hours

  • Analytics cookies: Retained for up to 26 months

  • Marketing cookies: Retained for up to 13 months

  • Preference cookies: Retained until you change them or for up to 12 months

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International Data Processing

As a Delaware-incorporated company with global operations:

  • Data transfers: Website data may be processed in the United States

  • EU safeguards: We use Standard Contractual Clauses for EU visitor data

  • GDPR compliance: All processing meets European data protection standards

  • German law compliance: We comply with German federal data protection requirements

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Your Privacy Rights

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For EU and German Visitors

Under GDPR and German data protection law, you have the right to:

  • Access your data and understand how it's processed

  • Rectify incorrect information

  • Erase your data ("right to be forgotten")

  • Restrict processing in certain circumstances

  • Data portability for data you've provided

  • Object to processing based on legitimate interests

  • Withdraw consent for optional cookies at any time

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Exercising Your Rights

To exercise these rights or ask questions:

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Updates to This Policy

We may update this cookie policy when:

  • We add new website features or services

  • Laws or regulations change

  • We begin using new third-party services

  • We improve our data practices

Notification: We'll notify you of material changes through a website banner or email to registered users.

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Legal Compliance Framework

This policy complies with:

  • EU General Data Protection Regulation (GDPR)

  • ePrivacy Directive and member state implementations

  • German Federal Data Protection Act (BDSG)

  • California Consumer Privacy Act (CCPA) [if applicable]

  • Delaware and federal US privacy laws

Cookies We Do NOT Use

For transparency, we want to clarify that we do not use:

  • Cookies that track sensitive personal information

  • Cookies that collect health or medical data

  • Cookies for behavioral profiling without explicit consent

  • Cookies that share data with unknown third parties

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Need Help?
If you have questions about cookies or need assistance with your preferences, contact us at victoria@ciao-stella.com.

By continuing to browse our website after seeing our cookie notice, you consent to our use of essential cookies and any optional cookies you've specifically accepted.

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